Won-Door FireGuard™ folding partitions are a part of the fire and life safety equipment of your building and may only be installed and serviced by factory trained personnel. However, it is essential that building personnel have a basic understanding of their purpose and operation.

Videos, CD's and printed manuals offering more complete information are available on this website, from your sales representative or by calling (800) 453-8494. In addition, the following are typical questions that may arise:

How do I operate the FireGuard™ door?
The UL listed Won-Door FireGuard™ assembly is installed in the open position, typically in a storage pocket, closing upon a signal from either a smoke detector or fire alarm system. The door assembly operates on a 12 volt DC system which includes batteries, a transformer and a microprocessor. A 120 volt line connected to a junction box in the storage pocket near the “Control Box” is used to continually float charge the batteries at 13.8 volts. Upon activation of a building alarm, the door will close automatically. The speed at which the door closes can vary, but it is typically set to close at 10 inches per second. Concurrent with the building alarm will be the activation of the horn, an audible signal sounding a steady tone indicating that the system is in the “Fire Mode.” It will remain in this condition until the system is physically reset.

How do I get the door to open?
Once the door is in the fully closed position it can be reopened by:

• pressing the Close/Clear – Open/Mute rocker switch to the Open/Mute position which will engage the motor and open the partition. This switch is located on one side near the leading edge of the door assembly. Once the door is in operation, it can be stopped at any point by pressing the same switch to the Close/Clear position.

• depressing the exit hardware. As little as four pounds of pressure applied anywhere on this plate will cause the door to retract a preset distance from its closed position. If the exit hardware is activated again after the door has stopped, it will open an additional distance equal to the established opening width. After retracting to the prescribed opening width, the door will pause, then recycle closed.

• operating it manually by physically pushing the door back to create an opening. This method can be used if there is a complete loss of power.

How do I reset the door?
Alarm activation will be the major reason that resetting the door will be necessary. Assuming that the condition which initiated the alarm has been cleared, resetting the system is accomplished by operating the rocker switch.

Why is my door beeping?
If, upon arriving at the door location in your building, you find the door either in the open or closed position and you hear a fault signal, listen carefully to the horn pattern. This pattern will indicate what has caused the condition.

For doors installed prior to 2002
1) A single beep pattern means there is a battery fault. This condition will occur if the battery is overcharged or undercharged due to a failed component in the power supply or if there has been a loss of AC power for a sustained period of time. If the latter situation has occurred, the batteries will have discharged to such a point that, for fire protection, the door will have automatically closed while adequate power remained.

To correct the fault, operate the rocker switch. If the fault clears, make a note that the fault occurred. If it reoccurs within 24 hours, call Won-Door™ Service and schedule a service call to test the charging system or replace the batteries.

If the fault did not clear when you operated the rocker switch, it is a clear indication that the batteries are low because there was a loss of AC power going to the control box. Since low battery faults will have priority over loss of AC power faults, you may hear the low battery horn pattern even though the real problem is loss of AC power. Follow the procedure for restoring AC power described below. If the fault still cannot be corrected, contact Won-Door™ Service to schedule a service call.

2) A two beep pattern is communicating a loss of AC power. As soon as the AC power is restored, this fault will automatically clear. If you are experiencing a general power outage, and it will be a long time before the 120 volt service can be restored, mute the door with the rocker switch to temporarily silence the horn.
If the power is not off:
• check the building circuit breaker to insure there is no interruption of the 120 volt power to the control box.
• If the breaker is okay, check the AC fuse in the control box (it is the one on the left marked 3 amp). Replace it if it is bad. For safety, before entering the pocket to check the fuse, unplug the wire connecting the floating jamb to the control box. The horn will sound a 5 beep pattern and the door will be prevented from opening while you service the fuse. Once the fuse is checked or replaced, be sure to plug the floating jamb wire back in. Reset the 5 beep pattern by operating the rocker switch.

3) A three beep pattern indicates that there is a switch malfunction.
• Check the leading edge detector at the front of the door by pulling out on the cap. If the fault clears it means the leading edge cap is sticking. Contact Won-Door™ Service to repair the damaged cap.
• Check the fire exit hardware on both sides of the door. If pulling gently on the plates causes the fault to clear, either the switches behind the plate are damaged or the plate is not functioning properly. Call Won-Door™ Service and arrange for a service call.
• If neither of these procedures enables you to identify the problem, contact Won-Door™ Service for repair at (800) 890-2111.

4) A continuous tone means that the door is in fire mode and will seek the closed position. As soon as the initiating device (a smoke detector or building alarm system) has been cleared the door can be reset by operating the rocker switch. It can then be operated back into the pocket.

For doors installed after 2002
1) A continuous tone means that the door is in fire mode and will seek the closed position. As soon as the initiating device has been cleared the door can be reset by operating the rocker or key switch to the closed position. It can then be operated back into the pocket.

2) A single beep means that the disconnect switch has been turned off and the door is being serviced. The disconnect switch is located at the top of the control box. The red
paddle on the switch can be removed to prevent the switch from being turned back on while the door is being serviced.

3) Six beeps mean that the door needs to be re-zeroed. To re-zero simply close the door making sure that the leading edge of the door enters the striker before the door stops.

4) The following trouble codes have specific patterns to aid in
identifying problems.

Pattern	Trouble Condition	Pattern	Trouble Condition
1-1-1	Low Battery Voltage	1-1-2	High Battery Voltage
1-1-3	Bad Battery	1-1-4	Missing Battery
1-2-1	Low AC Voltage	1-2-2	High AC Voltage
1-3	Motor Power Fuse Tripped	1-3-1	Control Power Fuse Tripped
1-4-1	Communication Power Fuse Tripped	1-3-2	MUX Power Fuse Tripped
2-1	Hindrance	2-2	Direction Error
2-3	Drive Train Error	2-4	Path Obstruction - Light Beam Method
2-5	Path Obstruction - Close Door Method	3-1	Door Block Stuck
3-2	Exit Hardware or Patron Input Stuck	3-2-1	Key Switch Stuck
3-3	Limit Switch Failure	3-4	Key Switch Failure - Both on simultaneously
4-1	EEPROM Checksum Failure	4-1-1	Firmware Error
4-2	ROM, RAM, or A/D failure	4-3	MUX Communication Failure
5-1	Thermal Lockout	5-2	Security Violation

Who do I call for service?
To schedule service or request additional information, contact the Won-Door™ Service Department at (800)-890-2111.